Organisation

Open ConnectWise tickets automatically from DMARCS alerts

If your technicians live in ConnectWise, a DMARCS alert that only sends an email will get missed. This integration turns the alert into a ticket.

Where to find it

Organization → Integrations → ConnectWise PSA

Who can use it

Organization Admin

Time needed

10 minutes

You will need

A ConnectWise API member with a public and private key, your Company ID, and your ConnectWise API base URL

1. Open the ConnectWise section

   It sits below the main integration cards on the Integrations page.

2. Enter the connection details
   • Base URL: your ConnectWise API URL, for example https://api-na.myconnectwise.net/v4_6_release/apis/3.0. Use the region your instance is in (api-eu, api-au and so on).
   • Company ID, Public Key and Private Key. The private key is only required the first time; leave it blank on later edits to keep the stored one.
   • Optionally Client ID, Board ID (which service board tickets land on) and Company Identifier.
3. Switch it on

   Tick Enabled. Tick Ticket on Alert if you want every DMARCS alert to open a ticket automatically.

4. Test Connection

   Confirms the credentials and base URL work before you rely on them.